Cancellation & Refund Policy

1. Business Information

2. Order Cancellation

Customers may request cancellation of an order before the order is dispatched.

To request cancellation, contact us as soon as possible:

Email: contact@adcefy.com

Phone: +91 7005212711

Cancellation requests should include the order number and the customer’s registered contact details.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

3. Cancellation by ADCEFY

ADCEFY may cancel an order in circumstances including:

• The product is unavailable.
• There is an error in product information or pricing.
• The delivery address cannot be serviced.
• Payment has not been successfully confirmed.
• The transaction appears fraudulent or unauthorized.
• Technical or system errors prevent order processing.
• Cancellation is required for legal or regulatory reasons.

If a paid order is cancelled by ADCEFY, the applicable amount will be refunded through the original payment method or another appropriate payment method, subject to the payment provider’s procedures.

4. Refund Eligibility

A refund may be provided where:

• An eligible order is successfully cancelled before dispatch.
• ADCEFY cancels a paid order.
• A returned product is approved for a refund under our Return & Refund Policy.
• The wrong product was delivered and a refund is approved.
• A defective or damaged product is verified and a refund is approved.
• A product cannot be replaced and a refund is agreed upon.

Refund eligibility may depend on the product category, condition, manufacturer warranty and applicable law.

5. Refund Process

Where a refund is approved, we will initiate the refund after the applicable verification or return process has been completed.

For returned products, the product may need to be received and inspected before the refund is processed.

Refunds will normally be issued to the original payment method used for the transaction, where technically possible.

The time taken for the refund to appear in the customer’s bank account, card account or other payment account may vary depending on the payment provider or financial institution.

6. Refund for Unavailable Products

If a customer has successfully paid for a product that subsequently becomes unavailable and ADCEFY cannot fulfil the order, the applicable amount paid for that order will be refunded.

7. Refund for Cancelled Orders

If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be initiated after cancellation is confirmed.

If the order has already been dispatched, the cancellation may not be processed and the customer may need to follow the applicable return process.

8. Failed Delivery and Return to Origin

If an order cannot be delivered and is returned to ADCEFY as Return to Origin (RTO), the refund, if applicable, will be processed after the shipment is received and the order is reviewed.

Where permitted by applicable law and policy, shipping, return or other applicable charges resulting from customer-related delivery failure may be deducted from the refundable amount.

9. Refund for Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us as soon as possible at:

Email: contact@adcefy.com

Phone: +91 7005212711

Please provide:

• Order number
• Customer name
• Contact number
• Description of the issue
• Photographs or videos of the product and packaging, where requested

We will review the issue and may arrange a replacement, repair, refund or other appropriate resolution depending on the circumstances.

10. Refund for Duplicate or Failed Payments

If your bank or payment provider shows a successful payment but the order was not successfully created, please contact us with the payment reference or transaction details.

We will verify the transaction and, where applicable, process the refund.

The time taken for such refunds may depend on the payment gateway, bank or financial institution.

11. Non-Refundable Situations

A refund may not be available where:

• The customer has damaged the product after delivery.
• The product has been modified or repaired by an unauthorized person.
• The product has been misused or improperly handled.
• Required accessories or components are missing because of customer handling.
• A return request is made outside the applicable return period.
• The issue is caused by normal wear and tear.
• The product is specifically identified as non-returnable, subject to applicable law.

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.

12. Payment Gateway and Bank Processing Time

Once ADCEFY initiates an approved refund, the actual credit time may depend on the payment gateway, bank, card issuer or other financial institution.

ADCEFY cannot guarantee the exact time required by a third-party financial institution to credit the refunded amount.

13. Cancellation and Refund Contact

For cancellation or refund-related questions, please contact:

A.D. Computer Enterprise / ADCEFY

14. Changes to This Policy

ADCEFY may update this Cancellation & Refund Policy from time to time.