Shipping & Delivery Policy

1. Business Information

2. Shipping Charges

• Orders above ₹999: Standard shipping is free.
• Orders below ₹999: Applicable shipping charges will be calculated and displayed at checkout before payment.

Any applicable shipping charges will be clearly shown before the customer completes the order.

3. Order Processing and Dispatch

• Orders are normally processed within 1–2 business days after successful payment and order confirmation.
• Products may be inspected and securely packaged before dispatch.
• Once an order has been dispatched, available tracking information will be provided to the customer through the contact details provided during checkout.
• Orders are generally not processed or dispatched on Sundays and public holidays.

4. Estimated Delivery Time

Estimated delivery time after dispatch is generally:

These are estimated delivery periods and are not guaranteed delivery dates.

Delivery may take longer due to circumstances outside our reasonable control, including adverse weather, transportation disruptions, natural events, public holidays, high order volumes, courier delays or restrictions affecting certain locations.

5. Courier and Logistics Partners

Orders may be shipped through third-party courier and logistics providers depending on the delivery location, product and availability.

Our delivery partners may include:

• Delhivery
• Blue Dart
• DTDC
• Xpressbees
• India Post
• Other suitable logistics providers

The courier partner may vary depending on the order and delivery location.

6. Delivery Verification

For certain high-value products, the courier partner may require an OTP, signature or other delivery verification.

Customers should provide the required information to the authorized delivery person to complete delivery.

7. Damaged or Tampered Packages

Customers are advised to inspect the external packaging at the time of delivery.

If the package appears severely damaged, opened or tampered with, customers should, where possible, refuse delivery and contact us immediately at:

Email: contact@adcefy.com

Phone: +91 7005212711

If a damaged package is accepted, customers should contact us as soon as possible and provide photographs or videos of the package and product when requested.

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

8. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address, including:

• Full name
• House/building information
• Street/locality
• City
• State
• PIN code
• Valid phone number

ADCEFY is not responsible for delivery delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests re-delivery.

9. Failed Delivery and Return to Origin

Our courier partner may make multiple delivery attempts.

If delivery cannot be completed after the applicable delivery attempts, the shipment may be returned to ADCEFY as Return to Origin (RTO).

If an order is returned because of an incorrect address, customer unavailability or refusal to accept the package, any applicable re-shipping charges or refund deductions will be handled according to our Return & Refund Policy.

10. Delivery Delays

Although we make reasonable efforts to process and dispatch orders within the stated processing period, delivery may be delayed because of circumstances outside our control.

If your order is significantly delayed, please contact our customer support team with your order number so that we can check the shipment status with the courier provider.

11. Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Customers can also check their order status through our Track Order page.

12. Delivery Areas

We generally provide delivery services across India, subject to courier availability and serviceability of the customer’s PIN code.

Certain remote or restricted locations may have limited delivery availability or longer delivery times.

13. Contact Us

For questions regarding shipping, delivery, tracking or delayed orders, please contact:

A.D. Computer Enterprise / ADCEFY